Mission Catering Policies and Procedures

HOW TO ORDER

Regular Business Hours

8:30 a.m. - 5:00 p.m., Monday through Friday. Our offices are located on the first floor, Benson Memorial Center, room 113C.

Ordering Process

Know what you want? Orders may be placed online at catering.cafebonappetit.com/SantaClara.

Your order will be automatically forwarded to the Catering Team and you will receive a confirmation email for your records. Need some help? Please call Mission Catering directly at (408) 554-2782 or (408) 551-1792. We accept payment by departmental charge (SCU purchase order number), credit card or cash.

Menus

Custom Menus and Special Diet Accommodations

Our Culinary Team can create unique menus that are tailored to your event and your budget. In addition, we will gladly accommodate special dietary needs including vegetarian, vegan or made without gluten-containing ingredients.

Special Orders — Wine

If you would like an upgrade in wine selection or have a winery in mind that you would like for your event,

please be sure to ask. We work with several local distributors and will gladly special order wine for your event.

We order and charge for full cases. Special order wine left over at the end of the event may be returned to the

client. Per University policy, all alcohol donations must be delivered to Mission Catering through the distributor

directly. No personal donations may be accepted. Clients are responsible for the pick-up of all donated wine 

after the completion of an event.

Service Options, Minimums & Deadlines

Delivered Orders

Catering staff will deliver your order to the specified location and set it up with our standard linens and decor.

Staff do not remain for the duration of the event, but will pick up all catering supplies within (60) minutes of

event completion.

Order Cancellations

Orders must be cancelled with at least (3) full business days notice to avoid cancellation fees. Orders cancelled

with less than (3) full business days notice will be charged 50% of the order. Orders canceled with less than 24

hours noticed will be charged 100%.

Last Minute Orders

We request that all orders are placed at least (3) full business days in advance of an event. We will be happy to

assist you with last minute orders; however, please be aware that catering delivery orders and standard china

and linens are prioritized in the order they are received and last minute orders may be subject to limited

services and a simpler menu from ingredients on hand. A late fee of $35 will be applied to orders placed less

than (48) hours before the event.

Catering Fees Explained

Delivery Fee

Delivery orders must meet a minimum subtotal of $100 or the order will incur a $30 delivery fee.

Service Fee

All Orders incur an 18% service fee on all food and beverages

Serviceware Fee

Price per person is based on your selection of china services for your event. This fee will not be incurred if

you select the disposable compostable complementary option.

China Service

In accordance with the SCU campus sustainability initiatives, china service is offered for any event on campus.

Supplies are limited and are assigned to events on a first-come, first-served basis on when requests are

received. If china service is not available when the event is booked, the charge for rental china will apply.

When applicable, china service costs (per person) are as follows;

Full Service China $12 - Entree plate, salad plate, dessert plate, knife, fork, spoon, coffee cup, saucer, linen

napkin

Full Service China & Casual Bar Glassware $15- Entree plate, salad plate, dessert plate, knife, fork, spoon,

coffee cup, saucer, linen napkin, water goblets, wine glasses, linen napkin

Full Reception Service China $6 - includes appetizer plate, fork, water goblets, coffee cup and saucer (if

applicable)

Full Reception Service China & Casual Bar Glassware $10 - includes appetizer plates, forks, water goblets,

wine glasses, coffee cup and saucer (if applicable)

Standard Glassware $2.50 - Water goblets, coffee cup and saucer (if applicable)

Casual Bar Glassware $4.50 - Water goblets, coffee cup and saucer (if applicable), wine glasses

Full Bar Additional Glassware $4.50 - old fashion glass, high ball, martini glass

Linens

Standard in-house linens are available in 85” square or 8 ft banquet (standard folding conference table) tables

for $7.50 each. We also offer linen napkins for $1.75. Standard colors are black and ivory.

Labor

For catered events with fifty (50) or more guests, our event planner will recommend an appropriate number

of staff. Some events with fewer than (50) guests may require staffing due to the complexity of service or

special circumstance. Additional ‘extended event’ labor hours are added when an event exceeds a standard

event time of four (4) hours or past a pre-arranged end time. All staff are $44 per person, per hour and

bartenders are an additional $250 (casual bar) and $350 (full bar) each with a minimum of (5) hours (which

includes set-up and take-down time).

Full Bar & Corkage Fees

Full Bar Service is available for your events. A hosted or cash full bar requires a one-day permit (please allow

30 days for permit approval). The fee for securing the appropriate permit is $250. The corkage fee for

client-supplied wine is $20 per bottle. Please ensure that any request for a casual bar is given at least (10)

days prior to the event.